Software #retail#technology
Turning Customer Data Into Real-Time Action Is Retail's Next Tech Challenge, Leaders Say
At the 4th ETRetail ShopFWD Summit 2026 in Bengaluru, retail technology executives from GIVA, Titan Watches, Bangalore Airport City, Ramraj Cotton, SAS Infra and Urbanic agreed that digital discovery and data-led personalisation are becoming more sophisticated, but physical stores still need human interaction and trust. The panel focused on equipping store employees with customer data to continue conversations online shoppers started, rather than replacing staff with screens.
Aug 26, 2026 1 source