Mergers #acquisition#salesforce
Salesforce Acquires Customer Service AI Firm Fin for $3.6 Billion
Salesforce announced a $3.6 billion acquisition of Fin, the AI-first customer service company formerly known as Intercom. The deal adds Fin's proprietary Apex model and AI agents that resolve 76% of customer queries, complementing Salesforce's Agentforce platform which generates $1.2 billion in annual recurring revenue. The transaction is subject to regulatory approval and expected to close by Q4 2026.
Jun 16, 2026 1 source