Banking #rbi#internal ombudsmen
RBI Holds Third Annual Conference of Internal Ombudsmen, Deputy Governor Urges Stronger Grievance Redress
The Reserve Bank of India held the third annual conference of Internal Ombudsmen in Mumbai on 13 July 2026. Deputy Governor Swaminathan J urged boards and senior management to build an effective internal ombudsman mechanism, identify recurring issues, and implement remedial measures to strengthen customer service and grievance redress. The conference discussed recent developments, regulatory expectations, and insights from the RBI Ombudsman, focusing on faster, higher-quality resolutions and systemic improvements.
Jul 13, 2026 1 source