Artificial Intelligence #ai#agents
LedgerAgent: A New Method for Policy-Adherent Tool-Calling AI Agents in Customer Service
Researchers introduce LedgerAgent, an inference-time method that maintains observed task states in a separate ledger and checks policy constraints before tool calls, improving pass^k metrics across four customer-service domains. The approach addresses common failure modes where agents use stale or incorrect information or violate domain policies.
Jun 20, 2026 1 source