Banking #rbi#banking
Not Referring Cases to Internal Ombudsman a Serious Concern: RBI Deputy Governor
RBI Deputy Governor Swaminathan J expressed serious concern that a significant number of customer grievances resolved by RBI's integrated ombudsman were never referred to the bank's internal ombudsman. Speaking at the Internal Ombudsman Conference, he said this undermines the purpose of the internal ombudsman framework and directed banks to prevent such bypassing through better complaint management systems.
Jul 21, 2026 1 source