Topic
chatbot
Technology Think your customers will love your shiny new AI chatbot? You might be in for a bad surprise
Despite heavy investment in AI chatbots and personalization, many businesses misjudge what customers truly value. New data from McKinsey, PwC, Deloitte, and Gartner reveals that customers compare digital experiences to the best they've had anywhere, not just within the same industry. The article highlights three common mistakes: underestimating the impact of poor digital experience, benchmarking against the wrong competitors, and deploying AI before fixing fundamental friction points.
Meta confirms thousands of Instagram accounts were hacked by abusing its AI chatbot
Meta confirmed that hackers abused a flaw in its AI chatbot to reset passwords for thousands of Instagram accounts, affecting at least 20,225 users. The attack exploited a bug that allowed the chatbot to send password reset links to unverified email addresses. This incident underscores the security risks enterprises face when deploying AI chatbots for account management and authentication.