Topic
outsourcing
Technology How AI Is Changing Jobs in the Philippines' Outsourcing Industry
A BBC investigation finds Philippine BPO workers made redundant after training AI systems that replaced them, with the ILO estimating 12.7 million Filipinos exposed to generative AI. More than two-thirds of IBPAP members run AI pilots, raising questions over the sector's 1.9 million jobs.
Logistics UPS Explores Outsourcing UK Parcel Delivery to Third-Party Couriers, Cutting 3,000+ Jobs
United Parcel Service plans to switch from employee delivery drivers in the United Kingdom to using independent contractors by June 2027, resulting in the elimination of more than 3,000 jobs at 51 sites, according to Unite, the country's largest trade union. The move comes amid a parallel dispute in the US with the Teamsters union over UPS's subsidiary Roadie using gig workers. Unite is considering a strike over the proposed changes.
Technology Opendoor's India Exit Sparks AI and Outsourcing Debate
Opendoor's decision to exit India has ignited discussions on AI's impact on outsourcing. The move reflects a shift towards AI-driven operations, challenging traditional offshore models. Industry experts see this as a broader trend of AI reducing operational labor needs.
Logistics DHL Partners with USPS for $10B Last-Mile Delivery
DHL eCommerce has secured a $10 billion contract with the U.S. Postal Service for last-mile parcel delivery. This strategic move aims to leverage USPS's extensive delivery network, enhancing efficiency and reach for DHL's e-commerce services.