Topic
customer-data
Technology Software #retail#technology
Turning Customer Data Into Real-Time Action Is Retail's Next Tech Challenge, Leaders Say
At the 4th ETRetail ShopFWD Summit 2026 in Bengaluru, retail technology executives from GIVA, Titan Watches, Bangalore Airport City, Ramraj Cotton, SAS Infra and Urbanic agreed that digital discovery and data-led personalisation are becoming more sophisticated, but physical stores still need human interaction and trust. The panel focused on equipping store employees with customer data to continue conversations online shoppers started, rather than replacing staff with screens.
Aug 26, 2026 1 source
Technology Cybersecurity #servicenow#cybersecurity
ServiceNow API Flaw Exposes Customer Data in Australia
ServiceNow has addressed a security flaw in its API that allowed unauthorized access to customer data, primarily affecting those on the Australia release. The company has implemented a fix and advised customers to review their logs for suspicious activity.
Jun 10, 2026 1 source