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Technology How Enterprises Can Disable Gemini AI Features in Gmail and Google Docs
Google is pushing Gemini AI prompts into Gmail and Google Docs by default. According to WIRED, personal users can disable them through an obscure Gmail setting or the Bye Bye Gemini Chrome extension, while Google Workspace accounts require IT admin action.
Technology How AI Is Changing Jobs in the Philippines' Outsourcing Industry
A BBC investigation finds Philippine BPO workers made redundant after training AI systems that replaced them, with the ILO estimating 12.7 million Filipinos exposed to generative AI. More than two-thirds of IBPAP members run AI pilots, raising questions over the sector's 1.9 million jobs.
Technology AI Is Coming for Accounts Receivable’s Busywork, Not Its Jobs, Says FreightTech CEO
Stuut CEO Tarek Alaruri discusses how AI automates accounts receivable in freight brokerage, cutting overdue invoices by 40% by unifying previously siloed processes across the order-to-cash lifecycle.
Nobody Wants to Wait on Hold Anymore: Can AI Replace Customer Care in India's BPO Industry?
AI-powered chatbots and voice assistants are rapidly taking over routine customer service tasks in India's BPO industry, offering faster responses and lower costs. According to Gartner, 85% of customer service leaders are exploring or deploying AI chatbots, and by 2029, AI could autonomously resolve nearly 80% of common issues. However, complex queries requiring empathy and judgment still require human agents, as illustrated by a customer's frustrating experience with an AI voice assistant. The shift is redefining jobs, skills, and data privacy.